Please note: orders placed before 1pm Monday to Friday are dispatched on the same day. For those outside the cut-off time, they will be dispatched on the following working day. Our warehouse is closed on Saturday, Sunday and all the scheduled public holidays.
Please consider our cut off times when placing an order, and allow an extra day or two when planning for your Christmas shopping.
POSTAGE COSTS & DELIVERY TIMES
UK Mainland
| Service | Delivery Time | Cost | Free |
| Standard | 3-5 Working Days | £4.50 | Spend over £50.00 |
| Express | 1 - 2 Working Days | £8.50 | - |
Northern Ireland & Channel Islands
| Service | Delivery Time | Cost | Free |
| Standard | 3-5 Working Days | £5.95 | Spend over £50.00 |
| Express | 1 - 2 Working Days | £15.00 | - |
We ship all our orders with Royal Mail, Parcelforce, or DHL, using a tracked 48 hour service, so that you can monitor the order whereabouts during transit. The system will update when your order is dispatched from our warehouse in West Byfleet, Surrey, and show the progress from the next working day. The transit time is usually of 48-72 hours but we prefer to give extra time in case of any hiccups along the way.
Please also consider that the above timings are subject to the delivery services and may vary in busy periods e.g Christmas, Black Friday, etc.
We dispatch orders as fast as possible and over 80% of Express parcels will be delivered Next Day. However, after receiving complaints caused by courier delays (and completely out of our hands), we are no longer advertising next day deliveries. If you require a parcel to reach at a certain time and day (e.g. morning before 10am), please do get in touch and we'll look into this for you.
International shipping costs are calculated on a case to case basis, please do get in touch for a personalised quote. Please consider that we will not be responsible for any additional customs charges, and these will be calculated at time of arrival in the destination country.